RAISING A CONCERN

Kings Oak Primary Learning Centre has an open door policy.

If you have a concern, we suggest that you speak to your child's class teacher in the first instance who are usually available before and after school. 

If the class teacher is unable to deal with your concern, you can make an appointment to see the Headteacher, Mrs Wilks.

The Parent Support Advisor, Miss Beever, may also be able to help you - you can find more information under our Parent Information, Parent Support Advisor page.

For complaints of a more serious nature, please write to the Headteacher who will investigate and give a response within ten days.  

If you feel that your complaint remains unresolved or you do not wish for your complaint to be dealt with by Mrs Wilks, please write to our Chair of Governors, Dr Christopher Stokes at our school address, Kings Oak Primary Learning Centre, Bondfield Close, Wombwell, Barnsley, S73 8TX.  You can also email the Governors direct at Governors@Kingsoakplc.org.uk.

All complaints will be dealt with empathetically, promptly and with complete discretion.  Our complaints policy is in line with BMBC Complaints Against School 2012 & Section 29 of the Education Act 2002.  

   

Kings Oak Primary Learning Centre Complaints Policy

For more information you can also refer to Barnsley Metropolitan Borough Council Website: https://www.barnsley.gov.uk/services/children-families-and-education/schools-and-learning/complaints-about-schools/